Description
Masiou is an AI-powered chat widget that turns casual visitors into customers. It knows your product catalog, answers in 40+ languages automatically, and captures leads when visitors don’t convert.
What you get
- Product-aware AI answers — visitors get real product cards with photos, prices, and add-to-cart buttons.
- 40+ languages with automatic detection. Greek customer types in Greek, the bot answers in Greek. German in German. Same widget.
- Email transcript & lead capture — when a visitor leaves an email or phone in chat, you get an instant alert.
- Monthly performance reports delivered to your inbox.
- Zero coding — install plugin, paste your Client ID, save. Widget is live.
- Fast — the script loads asynchronously with
deferand usespreconnectfor the bundle host. No CLS impact.
How it works
- Sign up at masiou.com — there is a free 7-day trial.
- Install this plugin on your WordPress site.
- In Settings Masiou Chat, paste your Client ID (visible on your dashboard at masiou.com/my-account/dashboard/).
- Save — the chat widget appears in the bottom-right of every page.
Compatible with
- WooCommerce, Easy Digital Downloads, and other store plugins
- WP Rocket, W3 Total Cache, and other caching plugins
- Any theme — the widget is rendered in a top-layer overlay
External services
This plugin loads a JavaScript bundle and connects to chat.masiou.com, hosted by Masiou (BearsMedia Digital, Athens, Greece) on Hetzner servers within the EU.
- What is sent: the visitor’s chat messages, your Client ID, and standard browser metadata (page URL, language).
- What is stored: conversations and captured leads are stored in EU servers (Hetzner, Germany/Finland) for 30 days.
- GDPR: a DPA is available on request. Full privacy details at masiou.com/privacy.
- Terms of Service: masiou.com/terms.
The widget bundle URL: https://chat.masiou.com/widget.bundle.js
Pricing
Plans start at €59/month. Every new account gets a 7-day free trial — €0 today, first charge on day 8, cancel anytime. Full pricing at masiou.com/pricing.
Installation
- From WP Admin Plugins Add New, search for “Masiou” and click Install Now, then Activate.
(Or: upload themasiou-chatfolder to/wp-content/plugins/via FTP and activate from the Plugins screen.) - Go to Settings Masiou Chat.
- Paste your Client ID (find it on your dashboard at https://masiou.com/my-account/dashboard/).
- Click Save Changes.
- Visit any front-end page — the chat bubble is now in the bottom-right corner.
FAQ
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Do I need a Masiou account?
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Yes. Sign up at https://masiou.com/register/ to get your Client ID. New accounts include a 7-day free trial — €0 today, first charge on day 8.
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Will it slow down my site?
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No. The widget bundle loads with
defer(after HTML parsing) and usespreconnectto warm up the connection. Lighthouse and PageSpeed Insights report no impact on LCP or CLS. -
Does it work with WooCommerce?
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Yes. The widget reads your product catalog through a separate feed (configured in your Masiou dashboard), so the AI can recommend actual products with photos and prices.
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How do I disable the widget on specific pages?
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Use the
masiou_chat_should_injectfilter in your theme’sfunctions.php:add_filter( 'masiou_chat_should_inject', function( $inject ) { if ( is_page( 'checkout' ) ) return false; return $inject; } ); -
Is visitor data GDPR-compliant?
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Yes. Data is stored on Hetzner EU servers. We retain conversations for 30 days. A DPA is available on request. Full details: https://masiou.com/privacy/
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I see no widget after activating. What now?
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- Confirm your Client ID is correct (copy/paste from your dashboard, no extra spaces).
- Make sure the Enable widget checkbox is ticked.
- If you use a heavy caching plugin, purge the cache.
- Open your site in an incognito window and check the bottom-right corner.
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Can I customize colors / brand the widget?
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Yes, but those settings live in your Masiou dashboard — not in this plugin. Log in to https://masiou.com/my-account/dashboard/ and open the Appearance sub-tab.
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Where do I configure FAQ, contact info, product feed, sitemaps, opening hours, welcome message, notifications?
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Everything beyond the Client ID lives in your Masiou dashboard, not in this plugin. Log in to https://masiou.com/my-account/dashboard/ to set up:
- Business info & contact details (email, phone, address, opening hours)
- FAQ entries — custom questions and answers the AI should know
- Product feed (XML / catalog URL) for product-aware answers
- Sitemap / pages so the AI can link visitors to the right pages
- Custom welcome message and auto-open behavior
- Widget appearance (theme color, position) and brand
- Email notifications — daily reports, instant lead alerts, AI Insights
- Size guide (for fashion stores) and other vertical-specific data
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Masiou Chat” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Masiou Chat” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial public release.
- Settings page (Settings Masiou Chat) with Client ID, enable/disable toggle, lazy-load option.
- Server-side preconnect for the widget host (zero CLS, faster LCP).
- Widget bundle enqueued via wp_enqueue_script with deferred loading.
masiou_chat_should_injectfilter for per-page disable.masiou_chat_configfilter for advanced developers to customize the widget config.- Multisite-aware uninstall — clears options on every site of the network.