Title: Masiou Chat Author: Masiou Published: June 30, 2026 Last modified: June 10, 2026 --- Search plugins ![](https://ps.w.org/masiou-chat/assets/banner-772x250.png?rev=3591909) ![](https://ps.w.org/masiou-chat/assets/icon-256x256.png?rev=3591909) # Masiou Chat By [Masiou](https://profiles.wordpress.org/masiou/) [Download](https://downloads.wordpress.org/plugin/masiou-chat.1.0.0.zip) * [Details](https://srd.wordpress.org/plugins/masiou-chat/#description) * [Reviews](https://srd.wordpress.org/plugins/masiou-chat/#reviews) * [Installation](https://srd.wordpress.org/plugins/masiou-chat/#installation) * [Development](https://srd.wordpress.org/plugins/masiou-chat/#developers) [Support](https://wordpress.org/support/plugin/masiou-chat/) ## Description Masiou is an AI-powered chat widget that turns casual visitors into customers. It knows your product catalog, answers in 40+ languages automatically, and captures leads when visitors don’t convert. #### What you get * **Product-aware AI answers** — visitors get real product cards with photos, prices, and add-to-cart buttons. * **40+ languages** with automatic detection. Greek customer types in Greek, the bot answers in Greek. German in German. Same widget. * **Email transcript & lead capture** — when a visitor leaves an email or phone in chat, you get an instant alert. * **Monthly performance reports** delivered to your inbox. * **Zero coding** — install plugin, paste your Client ID, save. Widget is live. * **Fast** — the script loads asynchronously with `defer` and uses `preconnect` for the bundle host. No CLS impact. #### How it works 1. Sign up at [masiou.com](https://masiou.com/register/) — there is a free 7-day trial. 2. Install this plugin on your WordPress site. 3. In **Settings Masiou Chat**, paste your **Client ID** (visible on your dashboard at masiou.com/my-account/dashboard/). 4. Save — the chat widget appears in the bottom-right of every page. #### Compatible with * WooCommerce, Easy Digital Downloads, and other store plugins * WP Rocket, W3 Total Cache, and other caching plugins * Any theme — the widget is rendered in a top-layer overlay #### External services This plugin loads a JavaScript bundle and connects to **chat.masiou.com**, hosted by Masiou (BearsMedia Digital, Athens, Greece) on Hetzner servers within the EU. * **What is sent**: the visitor’s chat messages, your Client ID, and standard browser metadata (page URL, language). * **What is stored**: conversations and captured leads are stored in EU servers( Hetzner, Germany/Finland) for 30 days. * **GDPR**: a DPA is available on request. Full privacy details at [masiou.com/privacy](https://masiou.com/privacy/). * **Terms of Service**: [masiou.com/terms](https://masiou.com/terms/). The widget bundle URL: `https://chat.masiou.com/widget.bundle.js` #### Pricing Plans start at €59/month. Every new account gets a 7-day free trial — €0 today, first charge on day 8, cancel anytime. Full pricing at [masiou.com/pricing](https://masiou.com/pricing/). ## Installation 1. From WP Admin **Plugins Add New**, search for “Masiou” and click **Install Now**, then **Activate**. (Or: upload the `masiou-chat` folder to `/wp-content/plugins/` via FTP and activate from the Plugins screen.) 2. Go to **Settings Masiou Chat**. 3. Paste your **Client ID** (find it on your dashboard at https://masiou.com/my-account/ dashboard/). 4. Click **Save Changes**. 5. Visit any front-end page — the chat bubble is now in the bottom-right corner. ## FAQ ### Do I need a Masiou account? Yes. Sign up at https://masiou.com/register/ to get your Client ID. New accounts include a 7-day free trial — €0 today, first charge on day 8. ### Will it slow down my site? No. The widget bundle loads with `defer` (after HTML parsing) and uses `preconnect` to warm up the connection. Lighthouse and PageSpeed Insights report no impact on LCP or CLS. ### Does it work with WooCommerce? Yes. The widget reads your product catalog through a separate feed (configured in your Masiou dashboard), so the AI can recommend actual products with photos and prices. ### How do I disable the widget on specific pages? Use the `masiou_chat_should_inject` filter in your theme’s `functions.php`: ``` add_filter( 'masiou_chat_should_inject', function( $inject ) { if ( is_page( 'checkout' ) ) return false; return $inject; } ); ``` ### Is visitor data GDPR-compliant? Yes. Data is stored on Hetzner EU servers. We retain conversations for 30 days. A DPA is available on request. Full details: https://masiou.com/privacy/ ### I see no widget after activating. What now? 1. Confirm your Client ID is correct (copy/paste from your dashboard, no extra spaces). 2. Make sure the **Enable widget** checkbox is ticked. 3. If you use a heavy caching plugin, purge the cache. 4. Open your site in an incognito window and check the bottom-right corner. ### Can I customize colors / brand the widget? Yes, but those settings live in your Masiou dashboard — not in this plugin. Log in to https://masiou.com/my-account/dashboard/ and open the **Appearance** sub-tab. ### Where do I configure FAQ, contact info, product feed, sitemaps, opening hours, welcome message, notifications? Everything beyond the Client ID lives in your Masiou dashboard, not in this plugin. Log in to https://masiou.com/my-account/dashboard/ to set up: * Business info & contact details (email, phone, address, opening hours) * FAQ entries — custom questions and answers the AI should know * Product feed (XML / catalog URL) for product-aware answers * Sitemap / pages so the AI can link visitors to the right pages * Custom welcome message and auto-open behavior * Widget appearance (theme color, position) and brand * Email notifications — daily reports, instant lead alerts, AI Insights * Size guide (for fashion stores) and other vertical-specific data ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Masiou Chat” is open source software. The following people have contributed to this plugin. Contributors * [ Masiou ](https://profiles.wordpress.org/masiou/) [Translate “Masiou Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/masiou-chat) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/masiou-chat/), check out the [SVN repository](https://plugins.svn.wordpress.org/masiou-chat/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/masiou-chat/) by [RSS](https://plugins.trac.wordpress.org/log/masiou-chat/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 * Initial public release. * Settings page (Settings Masiou Chat) with Client ID, enable/disable toggle, lazy-load option. * Server-side preconnect for the widget host (zero CLS, faster LCP). * Widget bundle enqueued via wp_enqueue_script with deferred loading. * `masiou_chat_should_inject` filter for per-page disable. * `masiou_chat_config` filter for advanced developers to customize the widget config. * Multisite-aware uninstall — clears options on every site of the network. ## Meta * Version **1.0.0** * Last updated **3 weeks ago** * Active installations **Fewer than 10** * WordPress version ** 5.8 or higher ** * Tested up to **7.0** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/masiou-chat/) * Tags * [AI chat](https://srd.wordpress.org/plugins/tags/ai-chat/)[chat](https://srd.wordpress.org/plugins/tags/chat/) [chatbot](https://srd.wordpress.org/plugins/tags/chatbot/)[lead capture](https://srd.wordpress.org/plugins/tags/lead-capture/) [sales](https://srd.wordpress.org/plugins/tags/sales/) * [Advanced View](https://srd.wordpress.org/plugins/masiou-chat/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/masiou-chat/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/masiou-chat/reviews/) ## Contributors * [ Masiou ](https://profiles.wordpress.org/masiou/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/masiou-chat/)